RevResolution Graphics & More ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

Personal Information:

Name and email address
Billing and shipping address
Phone number (optional)
Payment information (processed securely via Stripe)

Design Files:

Artwork and images you upload for custom orders
Design preferences and specifications

Window Cleaning Service Data:

Contact information and the service address for window-cleaning inquiries and services
Property and glass details, requested schedules, and optional property photos
Service-condition notes, quote and invoice records, and agreement acceptance records

For window-cleaning inquiries and services, we use this information to prepare quotes, arrange and perform service, process payments, maintain records and respond to questions or concerns. Relevant staff and service providers supporting these functions may receive the information they need. Cleaning-property photos are not automatically licensed for advertising or public display; marketing use requires separate permission. You may exercise the rights described in this policy to request access to or correction of your service records; records required for legal, tax or active-dispute purposes are retained as needed.

Membership & Rewards Data:

Gift membership tier and subscription status
Reward points balance and transaction history
Store credit balance and usage
Order history and purchase amounts

Usage Data:

IP address and browser type
Pages visited and time spent on site
Referring website

2. Cookies & Tracking Technologies

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.

What's tracked: Pages viewed, time on site, browser type, geographic location (city-level), traffic sources
Cookies used: _ga, _gid, _gat (Google Analytics cookies)
Data retention: Analytics data is retained for 26 months
Your control: You can opt-out via our cookie banner or by installing the Google Analytics Opt-out Browser Add-on

Other Cookies:

Essential Cookies: Required for authentication and cart functionality
Preference Cookies: Remember your design preferences and settings
Marketing Cookies: Track whether you've seen our email popup (stored locally)

3. Security & Fraud Prevention

What We Log for Security

To protect your account and prevent fraud, we maintain secure audit logs that include:

Transaction logs: When you earn or redeem reward points, we log the transaction details
IP addresses: Your IP address when you make transactions (helps detect unauthorized access)
Device information: Browser type and device used (helps verify legitimate activity)
Failed attempts: Failed login or redemption attempts (helps prevent fraud)

🔒 These logs are stored securely and are ONLY accessible to administrators for security purposes. They are never sold or shared with third parties.

4. How We Use Your Information

We use your information to:

Process and fulfill your orders
Manage your membership and reward points
Communicate order status and updates
Respond to customer service inquiries
Send marketing emails (if you opt in)
Improve our website and services through analytics
Prevent fraud and maintain security
Comply with legal obligations

5. Information Sharing

We do not sell your personal information. We share data only with:

Print Partners: Printful/Printify for order fulfillment
Payment Processor: Stripe for secure payment processing
Email Service: For sending order confirmations and newsletters
Analytics: Google Analytics (anonymized data)
Legal Requirements: When required by law or to protect our rights

6. Your Rights Under Privacy Laws

You Have the Right To:

Access Your Data: Request a copy of all personal data we hold about you
Correct Your Data: Update any inaccurate information in your account
Delete Your Data: Request deletion of your personal data (subject to legal requirements)
Export Your Data: Download your order history, rewards history, and account data
Opt Out of Marketing: Unsubscribe from marketing emails at any time
Opt Out of Analytics: Disable Google Analytics tracking via cookie settings
Object to Processing: Object to how we use your data
Restrict Processing: Limit how we use your data

To exercise these rights, email us at: privacy@revresolution.com

7. Data Retention

We retain your information for as long as necessary to fulfill orders and comply with legal obligations:

Order data: 7 years (tax compliance)
Membership data: Duration of membership + 2 years
Rewards transactions: Duration of membership + 2 years
Security logs: 2 years maximum
Analytics data: 26 months (Google Analytics default)
Marketing data: Until you unsubscribe or request deletion
Window-cleaning records: Inquiries until closed; signed agreements and invoices as required for legal and tax purposes; property photos while needed for the service and records

8. Data Security

We implement industry-standard security measures to protect your information:

SSL encryption for all data transmission
Secure payment processing via Stripe (PCI-DSS compliant)
Row-level security on our database
Regular security audits and monitoring
Encrypted data backups
Admin-only access to sensitive data

9. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect information from children. If you believe we have collected data from a child under 13, please contact us immediately.

10. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to know if personal information is sold or disclosed (We DO NOT sell data)
Right to delete personal information
Right to opt-out of the sale of personal information (We DO NOT sell data)
Right to non-discrimination for exercising these rights

11. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Rights related to automated decision-making

12. International Data Transfers

If you are accessing our site from outside the United States, please note that your information may be transferred to, stored, and processed in the U.S. where our servers are located. By using our Service, you consent to this transfer.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or website notice. Continued use of our Service after changes constitutes acceptance.

14. Contact Us

For privacy-related questions, to exercise your rights, or to request data deletion:

Privacy Inquiries:

Email: privacy@revresolution.com

Response Time: Within 30 days

Subject Line: "Privacy Request" or "GDPR Request" or "CCPA Request"

🔒 Our Commitment to You:

✅ We never sell your personal data
✅ We only collect data necessary for service delivery
✅ We respect your privacy rights under all applicable laws
✅ We maintain transparency about our data practices
✅ We implement strong security measures to protect your data
✅ We give you full control over your personal information