Window Cleaning Service Policy

Window cleaning is provided by RevResolution Graphics & More. Contact us at 585-615-0007 or info@revresolution.com about a quote, appointment, payment or service concern.

A quote request is free and does not book a visit or authorize us to begin work. We review the property, glass surfaces, condition, access and requested frequency before confirming a price. Photos or a site assessment may be needed. Work begins only after the scope, price, payment terms and service agreement are accepted and any required advance payment is received.

We clean only the surfaces and perform only the work identified in your accepted quote. Exterior cleaning, interior cleaning and both-side cleaning must be specified. Screens, tracks, frames, sills, restoration, removal work and other additional services are included only when expressly listed. Routine cleaning does not repair scratched or etched glass, damaged seals, broken glass or defective finishes.

We will use reasonable care and suitable tools and products for the agreed surfaces. Please tell us about known scratches, chips, defects, tint, coatings, films, vinyl graphics and any manufacturer care restrictions. We may inspect and document the condition before cleaning. If a surface requires further assessment, we may pause or exclude that area and discuss the next step. Missing condition notes or photos do not, by themselves, prove that damage was absent or waive a customer's rights.

Paint, adhesive, sticker or film removal, construction cleanup and restoration require separate approval when not already included. Scraping, blade use or abrasive treatment requires written approval of the proposed method and price before that work begins. Approval of a method does not excuse negligent work. Changes in scope or price must be agreed before the additional work is performed.

Please provide access to the agreed areas at the confirmed time and identify relevant restrictions. Secure pets and move ordinary movable items or displays that prevent access, or discuss assistance with us in advance. Do not provide access codes in the public quote form. We may pause or reschedule work when access or site conditions prevent safe completion. No additional access, trip or other fee will be imposed unless it was expressly disclosed and accepted in advance.

Requested dates and time windows are preferences until confirmed by RevResolution. Weather, unsafe conditions or unexpected access issues may require a change. We will communicate the change and arrange another time when possible. We will not charge for cleaning that was not performed. Prepaid amounts for unperformed work remain available for the rescheduled service or are refunded if that service is cancelled, subject to the cancellation terms below.

Recurring cleaning starts only after the scope, frequency, start arrangements and price per visit are agreed in writing. Recurring visits are not a guarantee of unlimited cleaning or an automatic discount. Either party may pause or cancel future visits before the affected work begins by phone or in writing. Cancellation of future visits does not cancel charges for approved work already performed. A recurring schedule does not authorize automatic card charges; any automatic-payment arrangement requires separate authorization.

Your written quote or invoice states the cleaning price, any agreed deposit or advance payment, applicable taxes, balance and payment due date. Initial and recurring visit prices may differ only when stated in the quote. We will obtain approval before changing the scope or price of affected work. Additional fees are payable only if disclosed and accepted in advance. We do not take payment-card details through the quote form.

You may cancel a future visit by contacting us before its work begins. Under this proposed launch policy, there is no cancellation or early-termination fee. Prepaid amounts for cancelled, unperformed cleaning will be refunded. If approved work has already begun, you remain responsible for the agreed work actually performed; we will explain the charges and refund any remaining prepaid amount due. A refund may take time to appear through the payment provider. We will not substitute store credit for a refund without your agreement. Nothing in this policy removes a right or remedy provided by law.

Please contact us promptly if you believe the cleaning does not match the agreed scope or if you notice possible damage. Share the location and any available photos, and allow us a reasonable opportunity to inspect where practical. We will review the concern and discuss an appropriate resolution. A reporting delay does not by itself waive a claim or shorten a legal deadline. There is no blanket exclusion for damage caused by our negligence.

Photos and condition notes provided or recorded for your service may be used to prepare the quote, document the work and address service concerns. We limit access to people and service providers who need the information for those purposes. Your property photos will not be added to advertising, social media or a public gallery solely because you requested or purchased cleaning. We will obtain separate permission for marketing use. Please avoid including people, private documents or unrelated sensitive information in uploads. See our Privacy Policy for information requests and retention details.

Graphics design, production, installation and removal are optional, separately scoped services. Cleaning does not include a graphics purchase, and declining a graphics offer does not affect the agreed cleaning service. Any graphics project requires its own approval and price.

The agreed quote and policy version govern the work accepted under them, subject to applicable law. Posting a new policy does not retroactively alter a signed agreement. Material changes to future scope, price or terms will be presented for acceptance before affected work. You will receive or be able to download a copy of your accepted agreement.